Chronic pain, which is any physical discomfort lasting for at least six months, affects over 50 million Americans, most of whom work full time. Common forms of chronic pain include headaches, backaches, arthritis, respiratory conditions, and ailments caused by sports injuries or other traumas, such as car accidents.
There have been several studies to examine the role of chronic pain on work factors such as job stress, employee performance and organizational profitability. It was found that social stigmas and job fears help mask the true size of the problem.
"Generally speaking, chronic pain and other physical and mental disorders have been categorized as 'silent disorders' in the workplace simply because most employees are afraid of the consequences if employers find out." - study author
The research indicates that chronic pain at work has a significant effect on both the worker and the organization. For example, higher levels of chronic pain are associated with:
- More conflict on the job
- Less-effective communication
- An inability to focus on tasks that require sustained concentration
- Less enthusiasm for the job
- Fewer favorable interactions with coworkers and supervisors
- Less support from the organization
- More job tension
- Higher levels of depressed mood (feeling "blue" on the job, etc.)
The authors of the studies were also interested in gauging the bottom-line consequences of chronic pain for sufferers.
"For those experiencing even moderate levels of chronic pain, the financial consequences are staggering." study author.
In one study, more than 2,000 employees were asked to report the number of hours per week that pain caused them to be ineffective.
The results indicate that chronic pain accounts for over five hours per week of lost productivity. When projected over the course of the year, this means more than $5,000 per employee.
This result does not take into consideration indirect costs, which can double or triple the amount.
An inability to be productive also affects customer retention and increases bottlenecks caused by not keeping up with others, as well as the costs associated with absenteeism, tardiness and ongoing medical treatment.
A proactive approach by employers may help minimize some of these undesirable effects.
First, education and communication can go a long way in reducing the stigma of chronic pain as a weakness. Also, organizational support, even if it is only in the form of empathy, may help sufferers get through the roughest days.